General Terms and Conditions
1. Scope of application
All services provided by the online shop for the customer are provided exclusively on the basis of the following general terms and conditions.
2. Offer and conclusion of contract
The presentation of the products in the online shop does not represent a legally binding offer, but rather an invitation to the customer to place a binding order for this.
By clicking on the order button, the customer places a binding order for the goods listed on the order page. Immediately after receipt of the order, the online shop confirms the receipt of the order by e-mail. A contract does not yet come into effect through the acknowledgement of receipt. The contract of sale is only concluded upon delivery of the goods.
The online shop operator is free to reject orders without stating any reasons. In this case, the customer will be informed and any payments already made will be refunded. Further claims due to delay in delivery or failure of delivery are excluded.
3. Payment methods
The prices stated on the article page include the legal value added tax and other price components. Possible transport costs are shown in the shopping cart.
The customer has the payment options offered as means of payment in the online shop under "Payment method".
4. Delivery and shipping
For orders from Switzerland in the STEWI Online Shop, the usual transport and processing costs will be charged additionally.
For transport costs abroad please contact mail@stewi.com.
You will receive the ordered products within 3 - 5 working days in Switzerland. There may be delays due to holidays and weekends.
For foreign orders please also contact mail@stewi.com.
If an item is temporarily unavailable, the shop operator will inform the customer on the website and the customer about the expected delivery time, provided that the customer has a correct address.
5. Right of return
Customers have the right to return the goods within 14 days of delivery. The right of return is exercised by returning the goods, a justification is not necessary, but is appreciated.
The product must be returned in its original packaging, without prejudice, clean, complete and with any accessories. The product must always be returned with proof of purchase.
Exercising the right of return leads to the conversion of the purchase contract into a rewinding relationship, according to which the services received within the framework of the purchase contract must be reimbursed. The costs for the return shipment shall be borne by the consumer.
Upon receipt of the goods, a purchase price already paid will be refunded to the customer immediately.
We reserve the right to deduct the purchase price or purchase price to be refunded. an invoice for possible damage, excessive wear and tear of the goods or, if agreed upon, shipping costs of the goods. No deduction shall be made if the loss in value is attributable to a handling of the goods necessary for determining the type, quality and functionality of the goods. The Vendor may refuse to repay until the goods have been returned or until the Customer has provided proof that he/she has returned the goods, whichever is the earlier.
In all of our products, people play an important role in the production process to ensure that you receive a quality product.
If products are delivered with obvious damage to the packaging or the contents, the customer must immediately complain to the service provider (e. g. DPD, Post) and refuse acceptance, irrespective of their warranty rights. Customers are obliged to have a confirmation of loss report from the service provider handed over to them.
6. Retention of title
The delivered goods remain the property of the online shop operator until the purchase price has been paid in full.
7. Default of payment
If payment is not made within the due date, the customer shall be in default. In this case, the shop operator reserves the right to charge the customer a reminder fee in addition to the invoice amount. In addition to the payment of the invoice amount, the customer is also obliged to reimburse all costs incurred as a result of the default in payment.
8. Warranty
The shop operator warrants by repairing defects. This shall be done at the choice of subsequent performance, i. e. elimination of a defect (remedy) or delivery of a defect-free item (replacement delivery). If the supplementary performance fails, the customer is entitled to withdraw from the contract. This does not apply to minor defects. The customer's right to reduction of the purchase price is excluded.
9. Exclusion of liability
The shop operator excludes liability for slightly negligent breaches of contract.
10. Final provisions
Should any provision of these General Terms and Conditions of Business be invalid, the rest of the contract shall remain valid. The ineffective provision shall be replaced by the relevant statutory provisions.